Don't see an answer to your question? Email us: firstname.lastname@example.org
Do you test on animals?
Never! And we don't think other beauty companies should either!
Are your products vegan?
They are! Our products are plant-based vegan, even the proteins we use are plant-based.
Are your products sulfate free?
Absolutely. We stay away from sulfates as they are harsh and synthetics used to breakdown dirt. Instead, we use natural ingredients that break down dirt without stripping away your natural oils.
Are your products color safe?
They sure are. Our products are formulated to support your hair however you wish to style it.
Are your products gluten-free?
Just like our founders’ diet, our products are gluten-free.
Are your products fragrance free?
Our products are fragrance free, meaning we do not include artificial fragrances or chemicals masking as “fragrance.” However, our products do have scents from essential oils and the other natural ingredients in our formulas.
Are your products protein free?
Our Plant Power mask and Curl Elixir primer spray are the only products that contain vegan plant-based protein. Because it’s vegan plant-based, it’s much milder and does not over proteinize the hair. We have customers with protein sensitivities that do not have issues with our products.
Do your products contain silicone?
No way. Silicones are petroleum-derived polymers that create buildup and clog the pores on your scalp, preventing your hair from absorbing nutrients and moisture. We use natural ingredients that will have your fingers and comb brush right through your hair. Trust when we say, you won’t be missing silicone anytime soon.
Do your products contain nuts?
A number of our products contain Coconut Oil and Shea Butter. We also use other oils derived from nuts and seeds found in fruit throughout West Africa and South America. If you have allergies to tree nuts, be sure to read the ingredient lists carefully and consult with your physician prior to use if you have any questions. You can always reach out to our customer service team with specific questions as well!
Are your products safe for children?
Hannah Diop created Sienna Naturals with herself and family in mind. While not formally tested on babies and children, she has been using these products on her little ones since they were babies. We have many customers who use Sienna Naturals for their entire household.
Can men use these products?
Our products are unisex and universal!
My Daily Elixir and Lock & Seal isn't filled to the top. Is it missing oil?
Unless your bottle leaked while in transit, it is not missing any product. Legally, our manufacturer has to fill to the oz listed on the bottle and that fill is to the 3oz mark. We fill our bottles to that spot and purposely leave space. When we were doing shipping testing we had some leakage occurring on a few items. We found to help with that, besides tape, is to get a bottle that is bigger than our fill so the formulation has room to expand as it moves through different elevations in shipping and being bounced around.
My Daily Elixir has white fragments floating in it. Is the product safe to use?
Yes! Those fragments are raw, unrefined coconut oil in its solid form. Raw unrefined coconut oil begins to solidify once it gets below 76˚. This becomes a lot more noticeable during the cold winter months. Shake and rattle the bottle, letting it warm up in your hand. The oil will begin to liquify and you're good to go.
Is Sienna Naturals Black-owned?
Sienna Naturals is Black woman-owned, to be exact. Hannah Diop founded Sienna Naturals in 2012 in her apartment in Harlem, New York. After attempting to formulate the products herself, she was introduced to a chemist, another Black woman, who would formulate in Hannah’s kitchen every weekend. Today Hannah and Issa Rae co-own Sienna Naturals. What’s better than one Black owner? Two!
Where is Sienna Naturals based?
While founded in Harlem, New York, Sienna Naturals operates out of Los Angeles, California.
What makes Sienna Naturals different from other textured hair care brands? Our mission from the start has been to offer clean products that actually work for textured hair, packed full of ingredients scientifically proven to improve hair and scalp health. Sienna Naturals is not only a hair care brand, but a wellness company. We are dedicated to creating and nurturing clean products for textured hair by people with textured hair.
What hair type is Sienna Naturals meant for?
Sienna Naturals was specifically and intentionally made for people with textured hair. Since our products are formulated for an array or hair concerns, our customers’ hair types hit everything on the spectrum from super fine, fragile hair with the tightest kinks and coils to super thick, non-porous and porous strands.
What does being a clean company mean?
It means using ingredients that do not cause harm to the body or to the environment. Our products are always free of SLS, SLES, parabens, silicones, artificial fragrances, or dyes. Our ingredients are responsibly sourced, plant-based, and cruelty free. We also operate with Environmental Working Group standards.
Where are Sienna Naturals products made?
Sienna Naturals products are formulated, developed, and produced in the USA.
Do you have an ambassador program or do collaborations?
Yes! Please fill out this form here and we will contact you once your form has been reviewed.
Do you wholesale?
We do! Please fill out this form here. Please understand we’re experiencing an influx of inquiries and will respond to your form as we make our way through the queue.
Do you have an affiliate marketing program?
Yes, we do. Please register here.
Shipping & Returns:
How do I track my order?
Check your email! Once your order ships we are able to make a track number which will be sent to you via email. If you prefer to get shipping updates via text you can sign up here. If for some reason you are unable to find your shipping confirmation please contact customer service at email@example.com with your order number.
I entered the wrong shipping address, what do I do?
Please email us at firstname.lastname@example.org immediately. If your order hasn’t already been processed for shipment, we can update the shipping address. If your order has already been picked up by the shipper then you will need to contact them to update your shipping address.
When should I expect my order to ship?
While our fulfillment centers works very hard to get all orders out as quickly as possible, during the COVID-19 pandemic please allow up to 3 business days for processing to receive your tracking number as we're available to limited staffing at our facility due to health and safety reasons.
Do you ship internationally?
Currently, we only ship within the USA. We are actively working for our products to be available internationally.
Can I cancel my order?
If you need to cancel your order, please email us at email@example.com immediately. If your order hasn’t already been processed for shipment, we can cancel your order.to get started on your return.
Can I return or exchange my order?
Yes. We have a 30-day return policy should you need to return your unopened items. To receive a refund on your products will be responsible for paying for your own shipping costs. Shipping costs are non-refundable. We ask you to consider shipping your return with tracking. We do not guarantee that we will receive your returned item. Please email us here: firstname.lastname@example.org
My order arrived damaged. What do I do?
Please contact our customer service at email@example.com if your order arrived damaged. Please understand we will need packaging and product photo evidence of the damage to handle your case. Sienna Naturals is not responsible for orders arriving damaged from transit.
My order was lost, stolen, or never arrived. What do I do?
Sienna Naturals is not responsible for lost or stolen orders. We are happy to provide the carrier information so you can work with them to file a claim. Once a shipper takes possession of an order we actually do not own it anymore and are limited on what we can do with the carrier and the information they will provide to us.